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Vivian N
1 reviews | Active since Feb 2025
08 Mar 2025, 11:35
unhappy about the service at Mancosa
It really upsets me how Mancosa has no regard or efficiency in the manner in which they handle student queries. The last issue/complaint I had last month 10th of February was said to be sorted but however it still hasn't been sorted. I have paid my registration fee and collected my study books however my student profile has not been updated to active, for me to be able to access my modules as webinar classes commence today 8 March 2025. This is highly unprofessional because here I am finding myself missing classes due to the inefficiency of the college.
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Replies (4)
Mancosa's replyOfficial
10 Mar 2025, 11:55Dear Vivian ,
Thank you for reaching out to us. Your query has been escalated to the relevant department. A MANCOSA representative will contact and assist you further.
Kind regards,
MANCOSA Team
Thank you for reaching out to us. Your query has been escalated to the relevant department. A MANCOSA representative will contact and assist you further.
Kind regards,
MANCOSA Team
Mancosa's reply10 Mar 2025, 11:55
Official
Dear Vivian ,
Thank you for reaching out to us. Your query has been escalated to the relevant department. A MANCOSA representative will contact and assist you further.
Kind regards,
MANCOSA Team
Thank you for reaching out to us. Your query has been escalated to the relevant department. A MANCOSA representative will contact and assist you further.
Kind regards,
MANCOSA Team
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Vivian N's updateReviewer Update
11 Mar 2025, 09:32My student account states that I’m in arrears now again . Kindly advise as to why I can’t access my account still.
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Vivian N's update11 Mar 2025, 09:32
Reviewer Update
My student account states that I’m in arrears now again . Kindly advise as to why I can’t access my account still.
Mancosa's replyOfficial
11 Mar 2025, 10:03Dear Vivian,
Thank you for the feedback.
We have updated the team working on your query.
Kind regards,
MANCOSA Team
Thank you for the feedback.
We have updated the team working on your query.
Kind regards,
MANCOSA Team
Mancosa's reply11 Mar 2025, 10:03
Official
Dear Vivian,
Thank you for the feedback.
We have updated the team working on your query.
Kind regards,
MANCOSA Team
Thank you for the feedback.
We have updated the team working on your query.
Kind regards,
MANCOSA Team
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Vivian N's updateReviewer Update
14 Mar 2025, 09:50Another week and the finance department still hasn’t sorted my account as yet and I will once again miss my webinar classes. I think a refund at this point makes more sense and take your books back because this is unexceptable. Mancosa has no sense of urgency or efficiency in assisting their students. This is the last time ever enrolling into this school can I please have a refund!
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Vivian N's update14 Mar 2025, 09:50
Reviewer Update
Another week and the finance department still hasn’t sorted my account as yet and I will once again miss my webinar classes. I think a refund at this point makes more sense and take your books back because this is unexceptable. Mancosa has no sense of urgency or efficiency in assisting their students. This is the last time ever enrolling into this school can I please have a refund!