Unhappy

I’m not happy I app**** to study with them early June and I keep on calling to enquire with my application I’m being transferred from pillar to post via call Centre I’m not getting any joy and I’ve been on the call for 30 minutes wanting to find out the status of my application The last time I called I was told that I would get feedback within 24 hours I’m still waiting and I called two weeks back Today I call I’m being told that my application is still with some department they’re still looking at the application Application number *** And I have not yet got a resolution or feedback