Unfair Assessment Process - Poor Customer Service

First things first, Mancosa needs to sort out their switchboard.

You to call in numerous times, you'll always get through to reception, but once they put you through the call drops and if you get through it sometimes drops during the call and other times it drops when they put you on hold.

I've been calling and emailing since last year December 2022 with regards to my results. I've been raising queries on their app which up until today 10/07/2023 still says waiting for feedback.

Before their app changed I also raised a query which someone on the phone could see I was asking about supps because my account hadn't been paid in full so I couldn't see my results, but I needed to know whether or not I had to attempt the supps or not.

eventually in Jan my results were displayed to me after the supps had passed and two of my modules displayed as Fail because I did not submit assignments for them, but I didn't have any assignments to submit for these two modules anyway which led to Mancosa not notifying me of said supps. When I eventually got through to someone they said I would have to pay to redo the module which I don't think is fair because if the error with the assignment submissions didn't happen, I'd liek to think I would have been notified of my supps since my account was overdue otherwise how else would I know?

I've called and called and asked to speak to someone more senior and I was told someone would call me back which hasn't happened. I also emailed someone by the name of Logesh Govender who still hasn't responded since the 27thof June 2023.

All I'd like is a fair opportunity to attempt my supp, since I was the one trying to reach out and find out whether I have one or not because Initially the finance lady told me someone would have been in contact or I'd receive an sms if I had any supps which I didn't receive, I hope that I actually get a response from this.