UNDESIRABLE BUSINESS PRACTICES

Good Morning to all leaders I am a 55-year-old student pursuing my Bcom In Financial management , my desire and dream for 2nd year admission , and bursary grant is shut down by this matter which really broke my heart since my hope was to obtain my degree for the first time in my life at this age. I require your intervention and assistance in this matter please which was never escalated or responded to for eight months now. I have been pushed from pillar to post because no one wants to take accountability for the incorrect information provide to me. Kindly refer email trail below.

The jest of my issue is that from the 22 May 2024, I have raised a query of OSA on Business Management S1 error page experienced, which I immediately contacted refresh service desk or student support service or system administrator who could not reset the OSA , when an error occurred while completing my OSA which left me with one only one question submitted out of five 5 question to answered. Because the system locked or kick me out or browse slow that resulted page error , when trying to reload the page to continue completing my OSA. The system could not open again . I was told the matter will be escalated to Assessment department for further assistance or re-open the OSA. But till today the matter has not be resolved.

The same error occurred again while completing my supplementary in the same module again the matter was reported to service desk. And I was told that only time spend on the assessment indicate on submission page but nothing is saved as it shows not submitted. The third incident persisted while completing Introduction to Financial Management s1, again to save work but time spend on the assessment page but submission shows not submitted as no saved work. No positive respond was provided. Have logged more than 28 fresh service desk queries.

On the 17 October the same occurred ,when completing my Introduction to Information system s2, and query was logged as follows could you investigate as why do MANCOSA system run finish button before i can finish answering my questions , I was busy answering my question suddenly the system have an error when refresh the page , in return to my assessment tap the system has already submitted my answer while still left with 4 question to answer out of 10 questions. This has been my problem encounter during my precious module. Introduction to Financial Management s1and Introduction to Business Management s1, and this has affected me and also affect my result since once i encounter this system error MANCOSA , REPLY by saying modules need to re-registered and sound very unfair to me. And the respond was Dear Mr/s. Mkhonjwana,

Please note that we have made attempts to contact you today regarding the KCQ assessment, However you were not available. The MANCOSAConnect portal will allow you to complete a second attempt for KCQ2 Introduction to Information Systems, ensure that you attempt this assessment no later than 21 October 2024, 11:59 PM no further extensions will be granted beyond this time. As the above respond was considered the question is that why this could not happen to the two modules in question Business Management and Financial Management . as I strongly believe that system issues need to resolved to allow user friendly all the times, system issues is for all organization in the whole world but an organization need to prioritize users experience using their systems. Herewith all tickets logged , 852251 ,868222, 851215, 852551,852224,852226,857092,877092,874548,874548,896030.

Secondly I completed my OSA module Micro Essential module S1, and get 48 marks instate of 50. and I was not allowed to rewrite or complete Supplimentary Online Assesment, when I questioned why not allowed to write supplementary after my OSA. I was told that I have to re-registered but I was not given an opportunity to complete my Supplimentary Assessment like the two other modules. I till not have received avalid reason why supplementary Assessment was not opened yet I got 48 marks. not 50 marks.

I end up trying to re-registering in September 2024 for Introduction to Financial Management s1(OTP 486025) , and paid the fee to MANCOSA with a hope that It will be opened for re-write in December month or January 2025 , to allow an opportunity to secure 2nd year admission and bursary grant. But nothing has happened till today. And bursary is declined for my studying my 2nd year. and I have to pay from my pocket.

Please note these mitigating factors that I AM:

I am awarded a company bursary. I am in position of losing my job at this age or action taken against me . Will never be granted a bursary I have taken time off from work to write exams I have sacrificed sleepless nights and early mornings in order to meet all study requirements. I have never failed to attempt any KCQ's or OSA. I have stress , Anxiety that affect work performance. I fill denied an opportunity for Personal Development plan and personal growth and skills development. Results are the main criteria for bursary approval. and now bursary is not approved for my 2nd year because of the above matter, and MANCOSA provide plan 1 to pay fees for my second year, for three momths payment. and question is that how I am going to be able pay R11 200.00 three months. the said part is that no bursary will be paid out for me. for the 2025.(R33 600.00.)

I am hoping and praying that all stake holders will take a careful consideration in this regard . as my need to pursue my personal and professional journey, already Admitted for 2nd years but I have to pay from pocket. not other alternative available because the bursary is declined because of the unresolved queries by MANCOSA. And now I am charged for the three module again at an increased fees. why should I pay for this modules yet the matter was escalated and matter of facts the problem is was within the MANCOSA system as matter was raised to relevant department and the delay to attend the matter urgently. it really unfair businees practices experienced. and unfairly affected .