Traumatized beyond words

Mancosa is not for the faint-hearted. The lack of service is incredible. I made a fees payment arrangement as I was behind. When the agreed date came, I settled the fees and send proof of payment. In the same month, I paid fees we were writing exams, so I thought I was sorted to receive my results. Then way later last month, I saw a communication that stated that results were out for the January 2021 intake. Then I decided to follow up on my blocked account, unbeknown to me. I had received 48% for one of the modules and no one bothered to alert me to this fact. Then I sent an email on the 21st of July to enquire if I qualify for a supplementary exam. Then I received a response today 2 August 2021, that states that communication regarding my results was sent to me when I enquired when. It was sent today when I asked why I was not alerted to the fact that I had failed and need to re-register. I was told a general communication was sent to all about policy, if you do not do well on assignments then you do not qualify supp. However, I did badly on one assignment and did good on the other, so how was I to tell? yet, no straight answer was provided as to why this communication never reached me until today. When the new semester has already begun. when I advised that I had not received any communication alerting me to this, I was told I must check my emails. Then, was given free advice that "I should learn from this". I honoured my part by paying fees, yet no consideration to inform me about the results or at least to alert me that I prepare myself to re-register in advance. Today after speaking to Nondomiso it felt like I was shown a hand to pick a finger.