The service at Mancosa is appalling, I regret registering with them!

This automatic reply is not helpful at all. Clearly no one bothers to read these complaints and seek proper resolution because this morning I received the very same statement of results that is still not updated. I got a remark for two modules - Project Stakeholder and communication management as well as Project Quality Management in Dec 2020. Those results were released but for some strange reason Mancosa does not seem to know how to update their student marks. I am beyond annoyed. I have never in my life dealt with such poor service.

I wrote a reply to my initial review a week ago. I received a call from a lady called Pamela who informed that she is working on resolving my issues. During the course of this week I received my study material but the issue with my statement of results that are not updated has still not been resolved. I got an email from a Student Administration Support Consultant called Clinton Seevers on Monday 22 Feb 2021 stating that my inquiry has been raised with their developers to sync my mark results accordingly and that I must allow 36 hours for that to be done. However, this is the same story I've been told since December 2020. Needless to say that this was not done at all. I responded to Clinton's email today to let him know that I'm still waiting on my statement of results, informing him that my bursary is now in jeopardy because my employer wants me to submit my statement of results. As per Mancosa's style, Clinton did not bother to respond to my email and I also have not heard from Pamela since her initial phone call where she reassured me that she is working on resolving my issues. I take it that she is one of the people that deal with these online complaints. I have never experienced so much frustration in my life!!!!!

My initial review was written on 18 February 2021and I have written a couple of responses thereafter. The people at Mancosa are beyond *********** and it's clear that the ********** service delivery is a culture at the institution. I am yet to encounter someone who is helpful. Pamela Tinotenda Maswera, who is supposedly the customer complaint resolution centre consultant that has been contacting me is now also ignoring my emails. She said she was looking into the matter but that was a month ago and this past week after I sent her an email inquiring about my updated statement of results and she sends me the very same results that I have been receiving since Dec 2020. What a joke!!! She did not even bother to check whether they have updated them or not. I responded to her email and told her that the results are still not updated. She did not bother to respond to me. I sent her an email telling her that I want to escalate the matter to management because none of the people I've dealt with can assist me, including herself. In the same email I asked for the contact details of the management, she did not bother to respond to this email either. Mind you, she is supposed to be the one resolving the issue yet she is now ignoring my emails like all the other student advisor's did. I will not stop until I get my updated statement of results! Its disgusting how Mancosa operates! A student should never ever have to go through so much trouble to get their results. Its been 3.5 months of me chasing after them, this is ridiculous! I will not stop until this gets to their management.