Terrible student support

If there is such a thing as 48 hours response time with Mancosa student support I'm sorry to say it does not exist. I had sent an email on the 12th April requesting for an extended time line on my assignment as I was out of the country and could not submit before I was travelling as the link was not available. When I got back I was terribly sick so therefore the extension. I had already completed my assignment but just needed to submit but I mentioned there was no link. No feedback after sending my second email on the14 April and again on the 15,th April where I decided to call spoke to lady who advised that Noloyiso Zondi is working with my query and she will pass on my message. Got an email on the 15rh April from Noloyiso stating that I can't be granted an extension unless death or hospitalization but I should send me sick which I did on the 15 April, no response after sending an email today as well. The people of Mancosa needs to understand that as much as our studies are important so is our work and personal lives. I could not postpone my travel so I could submit my assignment. The response to all the HelloPeter messages I see we will get back to you, I'm very doubtful of that.