NW
Natasha W

1 reviews | Active since Apr 2014

16 Apr 2024, 10:10

Terrible service from MANCOSA

A re-registration student does not get the same treatment as a new student.

1. You pay the same amount , well now its more but the service is so bad, they even tell you that you do not get hard copies of the study material.

2. I asked for 2 subjects per semester, was sent an email that the portal will be updated in 24 hours. (BARE IN MIND THE EMAIL STILL STATES 2ND SEMESTER), The portal still shows 2nd semester (THAT MEANS IT WAS NEVER UPDATED).

3. My mancosa app on my phone (ALSO NOT UPDATED).

Now I have an exam next month which I did not prepare for, or do the assignments because it still shows second sem ONLINE, but the student advisor says she advised me telephonically. Hello, let me say, you are required to remember these convos.

After all of this, when I query, I am told, oh well, you're a RE-REGISRATION STUDENT!!!!

So basically, we *****ed, but we PAY!!!

0
Replies (2)
Mancosa
Mancosa's reply16 Apr 2024, 10:21
Official
Good day, Natasha.

Thank you for bringing this to our attention.
Please note that a MANCOSA representative will be in contact.

MANCOSA
Student Services
NW
Natasha W's update17 Apr 2024, 15:14
Reviewer Update
No one has been in contact with me. I sent the student advisors an email to call me, dead silence. I call the call center they drop calls.