Still Waiting

I wrote a previous complaint about an exemption that is outstanding on my student comms app, I was contacted on the 21st of Feb and told that by the end of the next day it would reflect on my app as it needed to be authorised by someone. I took the contact details of the gentleman who had contacted me incase of any issues. A few days later when the issue still wasn’t fixed I called the number and it just keeps on ringing with no answer.

How long does it take to make a simple authorisation, it has been more than a week since then and I’ve been trying to fix this issue since last year. I need to register for my second year and this one issue is hindering me from doing so. Classes have even started so that means I will be behind. Honestly this whole process has been handled poorly by Mancosa, clearly someone is failing to do their job because it should not be this difficult to fix an issue. Very disappointed in this institution.