Silence when asking for assistance

Despite logging multiple support tickets, sending numerous emails, and making daily phone calls, I have yet to receive any response. My account was settled three weeks ago, yet it still has not been cleared on the system. As a result, I’ve now missed the deadline to request a remark for any of my papers— because my marks remain withheld due to an unresolved fee clearance issue.

This situation is incredibly frustrating. Given the high fees we pay, it’s unacceptable to be met with complete silence when seeking help—whether through emails, phone calls, or the student portal. I’ve made every effort to get in touch, but have been ignored at every turn.