Senseless, *********** and have no disregards for students

Good day

Its with great regret that i write this mail. I have been a student wifb Mancosa since 2020, and I have handled all miscommunication, incompetence and negligence at all levels but what was done to me at the end of 2023 is beyond all stunts i have handled with this institution.

There is a module the misteriously went missing from my profile in October i logged a query and and was returned back without my KCQ results. I figured the process of restoring my information back was just in process. I let it go and wrote my exams only for you guys to release my results to a failes module because i failes to submit my KCQ.

Immediately at the release of my results i logged a query for this to be looked into and I only received feedbak 8 weeks later with an "im sorry but you did not submit". I madr it known that this unacceptable because in all my 4 years that i have been a registered student with Mancosa and i find it very convenient that the same module you guys prosumably lost all of a sudden i have failed. I have expressed my displea*****t amd asked for the matter to be escalated to a person who will investigate and provide me with answers by yet again your consultants have been of no help.

At my last call with an agent who i understand is Owen, i asked him to provide me with proof that i indeed never submitted my KCQ, and asked him to escalate this to his superior and give me the turn around time of i will speak to someone whonis willing to help and assist me with this. Again i was told they cant and still wouldn't provise me with an email or contact number of someone i can speak to but again Olwen was of no assistance at all!!!