Repeated Delays and Poor Communication from MANCOSA's Student Accounts Department

Complaint:

I am deeply disappointed with the poor service and lack of urgency from MANCOSA’s Student Accounts Department, particularly regarding the allocation of a payment made towards my account (student number: 202876).

I initially submitted my proof of payment (POP) on 8 May 2025, relating to a payment made on 21 February 2025. Despite numerous follow-up emails sent on 9, 13, and 20 May, I have yet to receive confirmation of allocation or an updated statement.

Each time I queried the matter, I received vague responses such as “payments is being attended to” or that feedback would be given “by latest Monday” — promises that were not honoured. I was assured that once the finance department responded, I would be contacted, but more than two weeks later, I am still waiting.

This level of inefficiency is unacceptable, especially considering the warning issued in the original communication from MANCOSA that no results will be released if accounts are not up to date. How can a student be penalised for an internal administrative delay, when proof of payment has been sent multiple times and acknowledged?

I am requesting urgent intervention from MANCOSA management to ensure:

Immediate allocation of the payment to my account,

A current and accurate statement reflecting said payment,

Written confirmation that my academic standing will not be affected by this delay.

As a paying student, I expect professionalism, accountability, and timely service none of which have been delivered in this instance. I hope this public complaint brings the necessary attention to resolve this long-overdue issue.