Refunds

Good day Mancosa is taking very long with my student refund. I deregistered on the 21st of February. Within the 20 business days. It took two weeks for my student advisor to process this. Now that she processed they keep saying it is at the finance department. They must approve. I emailed refunds they saying there’s no credit on my account as they are waiting for finance department. I was told my liability will be my registration. Which I accepted. But I need the balance of my money. People need to live. This went to the accounts department on the 4th of March. Soon it will be another two weeks. This is really disappointing!! How long more would I need to wait? Is there no way to speed up the process. I call and call but all they say is we need to wait for finance department. Next refunds department will take forever to process!!! My student number is 181725. Can someone please sort this matter for me.