Refund Request Ignored

I would like to express my disappointment with this institution on how my request for a refund has been poorly dealt with. It has been 1 full year from the date when I requested assistance with the refund but to date there has still been no positive response instead I am being sent from pillar to post to do one and the same thing. My student number is 138173 .After writing my exams in June last year(2019), the subject System Analysis and Design was not marked correctly and this app**** to the whole class (BCom ITM Eswatini ). Suspecting that there could be an error we asked for a review we had all our marks revised (without having to pay for a remark) and it turned out that the marks were wrong. During the process when we requested that our marks should be reviewed we were given false hope and were told several times that we had failed and there are no changes that can be done to our marks, it was during this time that I decided to re-register for the subject in order to be able to write its exam in December(2019) hopefully to qualify to graduate in time for the course. However, soon after I registered the marks were then reviewed and updated on the student portal and it turned out that I had passed the exam and there was no need for me to re-register for it. That is when i began to inquire about the refund considering that the mistake was on the Mancosa side and this was also confirmed through email by Mr Kiveshie Naidoo whom i believe was the academic program director. After several telephone calls i was advised to write an email to student services and i got a response from Mr Kalnisha Singh who requested that i give them the student advisor who assisted me so that a reversal to my account can be done however this was also left hanging. I was then assisted by a student advisor Pamela Maswera who then escalated the issue to the refunds department which at some point they sent me a refunds form to fill and later said i do not qualify for a refund and i questioned how that was possible because i did not even attempt the module. In early July 2020 I was copied in an email that was sent from the refunds department to Kim Abrahams,, Anstasia Moodley, Ronelle Clark and Bronwyn Chetty to help assist with the issue but to date nothing has happened or any response for that matter. I have also spoken to our local advisor in Swaziland Miss Nontsikelelo Bhembe to assist hoping that if the communication comes from internal affairs it will make my case better however i seem to have also reached a dead end. I have reached a point where i even believe some some of the negative reviews about the institution because clearly I am being treated the same way.