Quick to request but lack in delivery of services

Mancosa services are emotionally draining.

At the beginning of the year, I encountered challenges with the institute. I registered, paid a registration fee and was told that I’ll receive study material in due course. After weeks of waiting, I wrote to the student service & had back and forth with them and only received study material after 3-4 weeks.

Now they have not yet released my results after paying what they have asked for and have forwarded proof of payment to the finance department as well as the person who was assigned to my account. Did they respond/send acknowledgement that they have received it ? No, my mail was not responded to up until now.

I am aware that I’ve been owing hence my results are blocked and made the means cover the previous months. According to the finance consultant spoke to, it takes 24-48 hours for the money to reflect in their account and will unblock the results as soon as it reflects. The institute is using Standard Bank and has made payment using the same bank. Doesn't it have to reflect the same time ? @MancosaFinance

Payment was made on 08/09/2025 at 13:43 and today is the third day. I tried to reach out to the student service yesterday, asking for the account statement and was told that it takes 24-48 hours to update it.

Could this be a tactic to uphold my results?