Qualification still not received- Poor service from Grad department.

Its a whole month or longer after graduation - promised that my degree would be sent to me 2weeks after graduation date. email and calls being ignored by the grad department. very upset and disappointed in the poor service. my studying experience was good and was considering doing something else with them but after this they can thik again. why do i have to chase people for a qualification i studied hard to get and pay for. its mine, ive earned it, and this should be considered a breach of contract by the institution if they cannot fulfill promises they make to students. and mind you we arent kids, we adults, we deserve explanations for delays and we expect people to take responsibility for their actions. it will not end here. i would like someone from the Grad department to do something about the situation and the leaders of this ordanisation need to enforce honesty and accountability amongst their staff. someone is not doing their job and it needs to be dealt with.