Poorest Service ever!!!

<p>I am very disappointed at how my refund request has been handled by Mancosa. I logged this claim on the 2nd May attaching all the required documents and even asked Kalnisha (lady in charge of refunds) if i have submitted all that is required.</p> <p> </p> <p>I read the terms that it will be processed within 30 days and i abided and waited. On the 24th May (16 days ago) i made a friendly follow up asking if all is still in order, i got a response from Kalnisha confirming that all is in order and payment is schedule to go through on the 31st May.</p> <p> </p> <p>31st May nothing came through onto my account and on the 1st i made another follow by first calling the office (Kal was not in the office but i spoke to one lady who told me that there were technical issues and payments will go through that night). obviously again nothing reflected on my account i called in again on the 2nd and i spoke to Kal who then told me that she was waiting for her manager to approved. Now i got confused but didn't go into details, i phoned again later in the day and she told me that the payment will happen that day on any-day during the weekend.</p> <p> </p> <p>Again nothing happened, on Monday she said payment has been processed i asked for proof of payment which she said she will send. Nothing was emailed as i had already expected.</p> <p> </p> <p>Tuesday i phoned in again and i was told the funds were release i asked for proof of payment again and she said she will email it to me, i waited over one hour and no email came through i phoned again and said i will hold the line until i see the email coming through with proof of payment.</p> <p> </p> <p>To my surprise she started asking me this and that trying to confirm the administration which was supposed to have happened in the 30 days, my issue is all this confirming this and that should have happened in the 30 days. Why wait for me to make follow ups of my refund then you start asking me to confirm what you could've done in the 30 days, and if i am not follwing up nothing is done.</p> <p> </p> <p>I am realy disappointed and the fact that i was initially told couple of times that the payment has gone through shows the level of incompetence in the team and how untruthful they are and when you try to escalate you get told managers are not available.</p>