Poor student support

I had a network issue when I was suppose to submit my one of my modules, when I eventually log in the submit button was gone. I mediately send them email (Within 10 minutes) to student service and explain everything, also attached my assignment for them to consider.

I received an reply saying the system indicate that I logged in after submission time. I rep**** and explain that yes the system will indicate that I logged in after since I was struggling.

Since then no reply or correspondence. I'm worried since exams are completed and this issue it's not addressed.

My assignment is still not marked and no communication.