Poor Service yet wants your money

I contacted the Mancosa Durban branch seeking assistance to speak with the research department regarding my dissertation, specifically hoping to speak with the Head of Department or Principal. Unfortunately, I waited on hold for 36 minutes without receiving any assistance.

In April 2023, I was assigned a new supervisor. However, despite submitting my final dissertation on 21 February 2024, I was informed that I must re-register.

It's frustrating to experience such poor service when trying to reach out for support as a student. Whether calling or emailing the Johannesburg branch, no one picks up or I'm redirected to the research department where no one answers. It's disheartening that they seem more interested in collecting fees than in providing adequate service and support to their students. All they seem to care about is asking for payments without offering the necessary assistance.