Poor Service Student Service

The only way we are taken serious is if we complain if not then we good as dead, Student Support even send an email with no answer

Struggling to authenticate to get do the OSA practice, How will i write exams called long hold for 18 min then cuz cut after being answered, Send communication Yesterday still no answer? how must i go about then from now going forward?? Am wring on the 08th of May??