Poor service received and wrong information supp****

I had registered with MANCOSA thinking that they are the best college to study with but after my first semester it is like a nightmare Firstly to get hold of a student advisor sent emails and no reply then you chat on the live chat you send a message and takes like 30 to 40 mintues for them to reply what's the purpose of having that function For a module I had done the 2 assessments and did the online summative. In the booklet of MANCOSA. Says you need minimum of 50% in order to do the OSA. When I got my results states I need to re. Register for that module even though I passed that module from the 4th of January 2021 oi sent emails and only today I got a response which is 15th January 2021. They say that if you do not meet the 50% criteria you will not be able to do the. supplementary. But this is not stated in the booklet

Just before careful even though you can pass a module they still make you re register for it.