POOR SERVICE FROM MANCOSA

On 31/05/2018 I called MANCOSA Nonhle (receptionist) , Khonziwe she promised that she would transfer me to the accounts department the agents line was bust she’ll try again in 30 seconds. Call was transferred to Meagan Govendder she told me that the person that does refunds in in a meeting.

On the 09/03/2018 I sent in a request for a refund of fees that I had paid. On the 12/04/2018 Kalnisha Sign who is a Finance- Accounts Administrator gave me feedback “Dear Student Kindly note that your refund is currently still in process. “ and on the 30/04/2018 she rep**** and I made a follow up “Dear Student I trust this finds you well. Kindly note refunds take 30 working days to process. Please be advised that your refund is still in process.” And on the 24/05/2018 she sent me an email asking “Dear Mr Mokoena I sincerely apologise for any inconveniences caused by the delays. Please advise, who was the consultant that you communicated with regard to your registration?” my reply “Dear Mr Mokoena LETS STOP WITH THE RUN AROUND BECAUSE THE CONSULT WHO WAS HELPING ME WITH THIS DELAYED **** WAS YOURSELF Kalnisha Singh. She rep**** “Dear Mr Mokoena Kindly note that I was requesting information on the person that helped you register, not about the request for a refund. Please send through an alternate contact number so that I may contact you. ********** is not going through to you.” I rep**** the same day “ ********** AM SURPISED THAT YOU DO NOT HAVE NAY OF YOUR STUDENTS NUMBER ON RECORD”