Poor Service and Support

I have received the worst service from Mancosa. I initially enrolled to complete a BBA, after completing one year, I made the decision to change my programme to HRM.

Passed my first year, paid all first year fees upfront.

I used the system to make these changes and I have had no luck since 22 December 2023.

First my application spent 3 weeks waiting for authorization. Then after exhausting all forms of communication, it was finally approved. Only to find out that mancosa was not accurate with the programme subjects which led me to physically go in and sort this out. I felt like I had to go in there and tell them how to do their job, I had to basically draw a diagram for them to realise that I was correct in saying that the incorrect subjects appeared under my profile.

Once the assistant was able to assist, I find myself back at waiting for authorisation which will allow me to continue with the course, this has led to a major delay on my end and is still not sorted out. Over and above this, the incorrect modules were delivered to me yesterday.