POOR SERVICE

It is WITH great disappointment the service I received from one of the Lecturers Tamar. Today I went for through seeking assistance for a one on one session (NOTE i AM A DISTANCE LEARNER AND WE WERE ONLY PROVIDED WITH ONE WORKSHOP AT THE BEGINNING ) with one of my Modules I am having a problem with, the receptionist called her and she gave an attitude let me just put it in plain terms she was dam rude. If i say disappointed I am basically putting it lightly, Im so disgusted in my opinion what THE HELL IS SHE DOING THERE BEEN A LECTURER IF HER SHE DOESN'T HAVE A PASSION TO ASSIST PEOPLE??? HENCE ITS HER DUTY??? I have had endless problems with this Module from the Beginning. The manual they provided did not cover everything there was some sort of mistake and I had to go through to them show them only to find the information required was in a totally different manual guide. Now what do you call that???? I hope Mancosa takes this seriously and I would like a response because to try and get hold of Management to report this is a whole long and difficult process. It is my second year and it is only now I have experienced this. I trust Mancosa will rectify these problems and make my learning experience and journey with them a much better one.