Poor Institution: Academic and student support. Total *******

I am writing to express my profound disappointment and frustration with the quality of service and administrative practices at Mancosa. As a postgraduate student, my experience with the institution has been exceedingly disheartening, and I believe it is essential to bring these concerns to your attention for the sake of improvement and fairness.

First and foremost, the extended delay in obtaining proposal approvals has been a shared concern among myself and my fellow colleagues. Waiting for weeks on end for a simple proposal approval is both demoralizing and inefficient. Such delays significantly hamper our academic progress and productivity, causing undue stress and anxiety.

Furthermore, the lack of transparency and consistency in the assessment and results release process is a source of considerable frustration. It is deeply unsettling to find that results are only made available after submitting the second assessment, leaving no opportunity for students to rectify mistakes from the initial submission. This approach not only jeopardizes our academic success but also contradicts the principles of a fair and supportive educational environment.

Equally troubling is the issue of receiving vague letters accusing students of plagiarism without adequate explanation or the opportunity for dispute. It is particularly distressing when the same methodology has been employed in all subjects, and yet, one subject is singled out without proper clarification. This arbitrary approach casts doubt on the institution's commitment to providing an equitable and just academic experience.

I have attempted to seek resolution by lodging a dispute, as advised by the institution's system, which indicated a response time of up to 36 hours. However, it has been 15 days since the dispute was lodged, and I have received no response or acknowledgment of my concerns. Instead, I have received a survey for feedback on the institution's services, which, in my view, is inadequate and not a substitute for addressing the pressing issues at hand.

The lack of communication and responsiveness from student advisors is yet another distressing aspect of my experience at Mancosa. Multiple calls to these advisors have gone unanswered, and when answered, I have been met with call center agents who are unable to assist with my queries or concerns. This lack of support and guidance leaves students feeling isolated and ignored, which is inexcusable for an institution of higher learning.