PLEASE DO NOT IGNOTE MY QUERY

I NEED A RESPONSE, NO ONE RESPONDS TO EMAILS OR HELLOPETER

I really need to conclude the matter ASAP as to date i don't know what my results are!!!!!!!!!!!

To date i have not received my results, no calls to advise what's happening not evening a response to my emails

I cannot even begin to express the level of dismay I am in right now.

Dealing with Mancosa has really tested me and it is really sad that a student needs to go to platforms such as Hello Peter (I have come to this platform so many times regarding Mancosa) to try and get issues resolved,

Below are my difficulties:

1. Since July 2018 i have been requesting an invoice/quote to date it’s been such a conundrum for everyone to help me (Do you know that with UNISA students go online to get this?),

- I app**** for a bursary and a quote was one of the required documents, i guess it can be imagined what the outcome of that was.

2. See attachment 1: at the end of completing my first degree there was R3815 credited into my company's account BUT (see attachment 2 and below) upon finishing my second degree a payment of R15 000 was made and the below was taken out from that money. Question really is how does that work? Why was I given a letter citing that I have completed and paid up everything for the first degree then later taking monies allocated to the 2nd degree?

28/02/2018 k129174 Absa Receipts 15,000.00 (15,000.00)

01/03/2018 INV99097 SUPP 300.00 (14,700.00)

24/08/2018 INV120344 SUPP 300.00 9,644.00

04/09/2018 INV124550 ASSIGNMENT RESUB 250.00 9,894.00

3. With the R3815 credited wouldn’t it have made sense to also call me and asking if it should be credited back?

4. Going back to my last degree, I was given a concession to write exams (see attachment 3) - I fell sick and your student support advised that id need to register again since i failed to write a supplementary exam. I came to hellopeter and was allowed a concession, again this was due to the client’s service incompetence BUT after paying the R15 000 monies was taken off of that amount resulting in me now owing R9894 subsequently resulted in my results being barred. Anastacia was handling concession issue and must have forgotten to instruct your accounts department and now months later after sending a couple of emails, logging queries with the student enquiries I still do not know what is happening and I have also realized that people handling queries rally hope that such queries disappear because after a hello Peter enquiry people are quick to call and then leave you hanging again.

5. Supplementary Exams – About a month or 2 towards this terms supplementary exams I again made contact with Mancosa regarding all this issues, my main concern being that my results have not yet been release. The 2018 festive season came and went, 2 weeks towards the supplementary exam I logged another query with Hello Peter Desiree called and I specifically expressed my concerns with the supplementary exams she advised that I will be receiving an email from student support if I needed to rewrite any of the exams no email was received, I still went back to her to advise to date I still do not know what is happening.

6. Mancosa wasted 6 months of my studying life, it made sense for me to write exams for 6 modules (With 6 assignments submitted),the other 2 modules are not recognized especially during conversation with Desiree (I studied and worked hard for all this and demand that they be take into account)

At this point I am really tired of going on like this and demand answers because its registration time and I am still in the dark