1 reviews | Active since Dec 2019
Pathetic Service from Mancosa student services staff!!!!
I have been trying to contact Mancosa student services and the accounts department with no luck. It’s either your agents promise to call back with more information of which they never do or they are plain rude. From the 23rd December I have been trying to get a status quo letter from the institution so that I can submit to my employer for payments to be done. Spoke to Belinda and Collin who have promised to get back to me but still nothing. Yesterday I spoke to Jo-Ann who was very rude, and of no assistance, she works for the accounts department who I was referred to for this letter since the account is in arrears but knows nothing about the letter I require, I had to send her an old letter to show her what it looks like. Mancosa is really running a circus and your staff think they doing us a favour. I am told I cannot get this letter since my account is in arrears but I have received this ever since I started studying Mancosa and that’s what I produce to HR for the payment to be done. How am I supposed to make a payment for the account if you guys cannot help? The institution is too expensive for the kind of service we get.
Your concern has reference.
Please note a MANCOSA representative will be in contact with you shortly.
MANCOSA Student Services
Your concern has reference.
Please note a MANCOSA representative will be in contact with you shortly.
MANCOSA Student Services
I did receive a call from Jo-Ann who is still rude.
The only thing I keep hearing from her is that “sorry my but we can’t clear your account”, I’ve been saying this from the 23rd December I know the account is in arrears and I need a status quo letter to produce so that the account is settled. If it is such a problem, how is it that my other colleagues got it, Mancosa is really going down the drain with the service that the people you employ are giving us.
According to her she has spoken to the manager from student services, but I still haven’t received a call from Shireen.
I work in a customer service environment and this kind of service is really unacceptable, when I asked for her manager’s details(email address) she promised to email it and I am still waiting for the email.
Jo-Ann really thinks this is her father’s house where she can just shout and say “your account is in arrears Mam and we can’t help you” that’s not the kind of service you give to customers.
I wonder why Mancosa is still keeping her.
I am pleading for the 20th time, May I please get someone who knows what a status quo letter is to assist me. I want to pay the account and register for my 3rd year.
I did receive a call from Jo-Ann who is still rude.
The only thing I keep hearing from her is that “sorry my but we can’t clear your account”, I’ve been saying this from the 23rd December I know the account is in arrears and I need a status quo letter to produce so that the account is settled. If it is such a problem, how is it that my other colleagues got it, Mancosa is really going down the drain with the service that the people you employ are giving us.
According to her she has spoken to the manager from student services, but I still haven’t received a call from Shireen.
I work in a customer service environment and this kind of service is really unacceptable, when I asked for her manager’s details(email address) she promised to email it and I am still waiting for the email.
Jo-Ann really thinks this is her father’s house where she can just shout and say “your account is in arrears Mam and we can’t help you” that’s not the kind of service you give to customers.
I wonder why Mancosa is still keeping her.
I am pleading for the 20th time, May I please get someone who knows what a status quo letter is to assist me. I want to pay the account and register for my 3rd year.
I’ve been asking to be contacted by a superior but I guess Mancosa has none. Thank you all for being useless, I will be paying up the account and de-registering, you would swear you guys are doing us a favour. Attitude is really a problem with all Mancosa staff.
I’ve been asking to be contacted by a superior but I guess Mancosa has none. Thank you all for being useless, I will be paying up the account and de-registering, you would swear you guys are doing us a favour. Attitude is really a problem with all Mancosa staff.