SK
Sandra K

1 reviews | Active since Mar 2011

12 Jan 2026, 11:24

Pathetic service

last year around Jun/July exams I had a query regarding the asses*****ts which were scheduled on the same day and the other one could not access on the exam date. Sent query to hello peter and Mancosa was quick to respond that they have reschedules the modules to supplementary exams in Jan 2026. From there on there was no communication until I queries and they sent me a timetable for 1 subject. I sent another quety about the other subject and was sent a response on 09/01/2026 that they will send the timetable am writting on the 12th. received the timetable on the 12th in the morning of the exam, as if it was enough, the worst part the module did not appear on app to aunthenticate and write, made if not 10 call to Mancosa, and everyone said they will resolve and calll me back, it is now 11H22 and am still waiting, exams are from 8 - 16h00, what is suppose to happen now. I have never seen such incompetency. and should if I do not write today what happens next, will they move again, no ways that is nonsense

0
Replies (3)
Mancosa
Mancosa's reply12 Jan 2026, 14:26
Official
 
Hi   Sandra,

Thank you for reaching out. We’re truly sorry to hear about your experience and apologise for any inconvenience caused.
Please be assured that your concern has been escalated to the relevant department. A MANCOSA representative will be in touch with you shortly to assist further.
  
Kind regards,
MANCOSA Team 
SK
Sandra K's update12 Jan 2026, 15:38
Reviewer Update
Eventually one agent Noloyiso took an initiative to call me back and resolve my query, though only started writting at 12 after all the stress, thanks to her after the others just promised to call back but did not
Mancosa
Mancosa's reply13 Jan 2026, 08:10
Official
Hi Sandra,

Thank you for your feedback. We sincerely apologise for the delays and the stress you experienced. We are glad that Noloyiso was able to assist you and that your issue was resolved, allowing you to complete your exam.
We appreciate you bringing these concerns to our attention and will use your feedback to improve our processes, so that such situations can be avoided in the future.

Kind regards,
MANCOSA Team