DS
Duduzile S

1 reviews | Active since Nov 2017

21 Jul 2025, 11:12

Ongoing Registration Delays and Unfair Treatment – Urgent Intervention Needed from MANCOSA Management

I am extremely frustrated and disappointed with the ongoing poor service and lack of assistance I continue to receive from MANCOSA.

Despite submitting my application for a Postgraduate Diploma in Business Management on 09 July 2025, I have faced continuous delays with no clear guidance or resolution. I am now being questioned about the module that I was expempted from by UNISA and this module was part of my previous qualification, and I have already submitted a signed declaration to confirm this. Despite providing this proof, I am now being questioned again, as if my academic record is not trusted. This back-and-forth is exhausting, unprofessional and completely unfair to me as an applicant who has met all requirements and provided all requested documentation.

This situation is now placing my bursary at risk and jeopardising my future plans. I feel disrespected and disregarded by an institution that claims to support higher education and development.

I am now demanding that a senior MANCOSA management representative contacts me directly so we can have a proper discussion. I am prepared to explain everything, but I will no longer tolerate this back-and-forth and lack of accountability.

Kimberley Pilane has genuinely tried to assist me and I appreciate her efforts but clearly the problem lies within MANCOSA’s internal systems and communication.

I need urgent intervention now. This cannot go on any longer.

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Replies (3)
Mancosa
Mancosa's reply21 Jul 2025, 14:07
Official
 Hi Duduzile

Thank you for reaching out. We’re truly sorry to hear about your experience and apologise for any inconvenience caused.
  
Please be assured that your concern has been escalated to the relevant department. A MANCOSA representative will be in touch with you shortly to assist further.
  
Kind regards,
MANCOSA Team 
DS
Duduzile S's update21 Jul 2025, 14:19
Reviewer Update
Dear Hellopeter and Mancosa

I would like to express my sincere gratitude to Kimberley Pilane from MANCOSA for her outstanding service and unwavering support. After facing many challenges with my registration process, Kimberley consistently went above and beyond to assist me, keeping me informed and following up every step of the way.

Thanks to her dedication and professionalism, I am now finally registered. Her service truly made a difference, and I am grateful for her patience, kindness and commitment.
MANCOSA is fortunate to have someone like Kimberley on their team.

Thank you once again Kimberley. Your help has meant a lot to me!

Mancosa
Mancosa's reply21 Jul 2025, 14:34
Official
Hi Duduzile,

Thank you so much for your thoughtful feedback. We’re truly pleased to hear that Kimberley was able to assist you with such dedication and care. We’re proud to have her as part of the MANCOSA team and will be sure to share your kind words with her.
Wishing you all the best on your academic journey!

Kind regards,
MANCOSA Team