Non Allocation of Payment

I am having one bad experience after another, from a null and void student advisor, to a non responsive finance department, I am not sure if there is anyone working at Mancosa because no one picks up calls, I waited for an hour on the line to be sent to a voicemail machine and that is costly. I am currently waiting for my supplementary exam payment to be allocated so that my results letter can be released. I need to submit to my HR department as I have been approved for year 2 worth of study with the same institution, what could be making no one to attend to students at a very crucial time of registration. My student no is 217165. Please prioritize your students and uphold your business ethics. its not looking good at all.