No Student Service

The student service at MANCOSA is disgraceful. They are not willing to listen to theirs students at all! I failed a subject based on the combined minimum by 2%. I had an issue/misunderstanding with my case study and only got 30%. However, got 60% for KCQ and 74% for my final exam. I am now forced to re-register for a module for which my final exam was 1% away from a distinction. I have sent queries regarding my mix-up with my case study and got a reply "Please note that you did not log on the portal on the due date therefore an extension will not be granted" not willing to listen to any reasons. Not that they respond to queries either. Surely MANCOSA would be able to use their discretion and see that there was an issue and that taken into account the marks I got for the other assessments, that I am capable of understanding the subject? Perhaps reach out and try to help? Surely that's the whole point, right? Not once in my two years have I missed an assignment or failed an assignment. I guess, for MANCOSA, they don't care as it's extra money for a re-registration. That's all they care about! Not sure why I was even able o write the exam if they knew I had already failed.