No response on student comms app

This is regarding my essential business mathematics project.

Logged a ticket via the mancosa student comms application, regarding markers on the 5th of September 2023.

Not surprisingly, nobody has made contact with me.

I paid to re-do my assignment, only for me to receive a "0" because my assignment was scanned to PDF.

This was after the lecturer advised that scanned documents were applicable .

There is clearly no communication between the lecturers and the markers.

Would like to know why I failed my assignment even though majority of my answers were correct.

Student number is 174096.

This is not the first time I am having issues regarding markers for essential business maths.

I re-registered because it would've been too much of an hassle to argue in the first place.

I will not re-register for a second time because of someone else's incompetence.

I have wasted more than enough money on a simple higher certification for Information Technology.

Would appreciate a swift response regarding this.