No Communication

I am extremely disappointed with MANCOSA’s lack of communication and misleading information. On 4 Nov, I was advised to write my exam despite my second resubmission results being “pending.” I wrote the exam on 7 Nov, only to learn on 10 Nov—without prior notice—that I had failed and was disqualified. The portal showed “1 of 5 attempts,” which is misleading. No email or formal notification was sent about my failure or disqualification. The consultant was unhelpful, referred me to the handbook, and admitted MANCOSA does not notify students of failed submissions. We must just go and write the exam even if we don't see the results - This communication came from 2 agents. This resulted in wasted time, effort, and unpaid leave from work. Communication is so poor and they said they are not allowed to tell you upfront if you failed a module and will not be legible to write the exam. Promises of follow-up and call recordings were never fulfilled by Nondumiso who is the Team Leader. Their complaint turn around time is unto 48 HOURS. I work for a bank and we have several employees using Mancosa that speak about the lack of communication. Students deserve transparency, honesty and timeous communication. I was not advised that I passed the assessment, I need to keep checking on the Mancosa App. The consultant then advises me that I must register for the module , they are doing this to many students and it's really expensive. I am stilling waiting From Monday morning for the call recording from Nondumiso.