No answer Finance/ Student Accounts

I am experiencing significant difficulty in reaching the student accounts department, as the automated answering system is a major barrier to resolving my inquiries. I have already spent over R500 calling since January 2, 2025, and am still unsuccessful in reaching someone, even today, January 6. The MANCOSA system does not allow for prompt inquiries or feedback. Despite having apps for communication, no responses are received.

I urgently need my results, and while I understand that January can be a busy time, the communication system needs improvement. It’s extremely frustrating to be calling finance, only to be placed at position 29 in the queue, and after waiting, still receive no answer. The 35-minute wait for the automated AI system, only for the call to be cut off, is unacceptable.

Please address this issue and improve the system for better communication with students, especially when it comes to important matters like blocked results.