Nikita was blaming me for her mistake because she was in charge of my account and she billed me incorrectly and didn't want to take responsibility instead she was rude and never assisted

Nikita was blaming me for her mistake because she was in charge of my account and she billed me incorrectly and didn't want to take responsibility instead she was rude and never assisted. The school then helped me and took my account to Tara Keatley, thank God for her, she called me, she kept me updated and she apologised for the mistake that happened and offered more assistance and we came down to an agreement which worked for both the school and me, I just want to compliment MANCOSA for having people like Tara who knows what it's like to work in a customer service environment, how to treat customers and how to assist customers with respect and responsibility. I would like to rate Tara's service with x10 stars for the exceptional and most warm assistance, she deserves a big bonus and raise.