MISSING RESULTS AND FAILURE TO FASTRACK STUDENT COMPLAINTS

I am a devasted MANCOSA student. Exam results came out just when I was owing R250 for assignment resubmission. I paid it two to three days after results came out. I sent the proof of payment to the relevant section at MANCOSA. they confirmed acknowledgemenrt of reciept, but the problem was with the release of my results which went missing due to IT problem, they said. Only one module that I wrote exam in was reflecting. the other two (Financial Management and Research was not there. I called several times checking on my results as my employer was awaiting them because I am a bursary holder. when they came out on the 19 December 2018, they said I have failed Financial Management. I then app**** for a remarking which they said its late for me to apply for it, but because I did not give them any option as they were the cause for late remarking request. I appliued for remarking because I know very well what I have written on my Financial Management examination. Remember, i as using my airtime to do follow ups on this results issue, talking to different consultants who sometimes promised to call me back for feedback, but never came back. After reporting at work on this day the 2nd of January 2019, I found a personalised timetable for supplementary examinations on this module, and when I called them today at exam deprtment MANCOSA Cape Town, the lady there told me that she did not receive the email and proof of payment (R300)for remarking request, but may be other consultants who are not at work today did. She then promised to call the other officials at exam department while they are on leave to check if they did receive the remarking request or not. The time now is 14:13 and no phone call for update from this lady at all. When I called her, I wasa told that she will be busy for a period of an hour, and my details were again noted by the lady who picked up the phone, and remember that supplementary exam are on the 9th of January 2019, but there is no feed back on remarking as yet. MANCOSA has been a disappointment for me after such a long time working with them, I am so devasted and dissappointed, because when owing them they call you time and again, no matter how small is the amount, whereas they are unable to give me feedback when I need it.

Please intervene.

Regards

Nobuhle Dastile Precious ********** 349