Missing Project Marks & total lack of assistance for 2 months and running...

Today marks exactly 2 months since I raised my query regarding my missing project marks for fundamentals of HR. The mancosaconnect portal states I received 30 out of 60 which is a 50% mark and the person Sulezi Mbangi commented that this was an average effort, yet my mark has not been loaded on the mymancosa portal and now they state I have failed the entire module and must re-register. The result itself is questionable, as all my marks received this year have been distinctions. The project was written with the very little guidelines provided to us for this module and honestly not enough support for Fundamentals of HR. Regardless of this low mark it's still a pass and I have come to terms with accepting this but MANCOSA just can't seem to get this sorted. I have made numerous calls to the call center all with empty promises of a call back with feedback and resolution. I have logged numerous tickets on the Freshdesk portal, with most of the references followed up twice by me due to no response. (425217,429407,435230, 439964). I have used the online chat and provided evidence of the numerous conversations that I have had with MANCOSA all again with empty promises or simple automated messages that they will respond but nothing ever happens.

I was awarded a bursary for Mancosa last year through my company who prefers to work with a limited number of universities/business schools. I believed that I would get the proper academic support for long-distance learning and honestly at this point in time I regret this choice. I need to provide details of my progress on my academic journey and though my first year was relatively smooth, this ordeal with my HR Project mark has been appalling.

I need this matter escalated, the consultants who handle the Freshdesk tickets should not close a ticket without it being resolved, consultants Desiree Seevalingum, Bonita Yeddou, Jamie Kisten all closed my tickets without it actually ever been sorted out.

I am appealing to MANCOSA to please not place added pressure on students, especially during these trying times and keep us in mind that each passing day we await a result is a day filled with anticipation and anxiety, imagine going through this for a solid two months.