Missed fourth distinction by 1% but denied right and assistance to request remark!

I am highly dissatisfied with the service I have received from Mancosa. I have been trying to request a remark for my examination since the day the results were released. I have sent screenshots to show the error message which is preventing me from requesting a remark. I have called, sent freshdesk tickets, emailed proof of the error message, only to be told I cannot be helped and that today (30 Dec 2020) is the final day to request remarks. Deborah Arase did not have the decency to read my complaint and see that I have already attempted multiple solutions. I am 1% short of my fourth distinction and yet no one at Mancosa has been willing or able to assist me. This is disappointing and such poor service. Mancosa's platform is inefficient and student services aren't able to provide sufficient support. Even though this tuition does not come cheaply, problems usually go unsolved, complaints and suggestions are ignored and there are ineffective systems for urgent issues.