Mediocre Service

The service I have been receiving from Mancosa is disappointing. September 16 I received a message that my assignments results have been loaded on portal. Upon checking, I noticed that I have been allocated 0% and have been given given 2 weeks to submit another assignment. the assignment that's been marked is someone's else - an information management student.

On the same day I called the institution and notified them of the error, I was asked to emailed the marked assignment to Samkelisiwe Magwaza who promised to reverrt back to me. She never got back to me even after I had sent her more emails requesting feedback.

September 20th I called the institution again, in the morning spoke to Bellinda who was going to get back - she did not. I called again in the afternoon, spoke to Shaun who contacted the assessment department and notified them of the error. They acknowledged the mistake and promised to rectify it. I asked them if they want me to resend my original assignment, they said no they have a correct copy that will be marked and I was told that I should be getting my results on September 25.

I've been waiting since then.

Then today I receive a message that my "Strategic Marketing Communications"assignment have been uploaded on portal. Only to find that an international marketing assignment have been uploaded and it is still the INCORRECT assignment.

I tried calling Mancosa but no one is taking my calls.

This is frustrating, I don't understand why do you have so much errors and incompetency.

Regards Student number: 149487