*********** MARKERS, *********** STUDENT SUPPORT SERVICES

I received my mark for my Finance assignment and to my surprise, it was a zero with the comment that I did not attempt the assignment. The assignment that was marked was also not the assignment that I uploaded and yes, I went and checked multiple times. I immediately logged a ticket to request feedback as I refuse to accept a charge to remark an assignment which was not marked in the first place. MANCOSA student services support is extremely slow. They took 9 days to respond to my query and then proceeded to close my ticket without it being resolved. The agent's advice was to just resubmit using general notes without knowing if I had in fact actually failed the assignment and what I had perhaps gotten incorrect. I was *********ly forced to accept the resubmission charge in order to submit, but I do not accept the liability in actuality. The query has not been resolved, and I am still awaiting feedback so therefore, the case should not ethically be closed - otherwise this is stats manipulation as agents should not close a case without it being resolved (Yes, I am well versed in the BPO environment). It has now been a total of 21 days since I received my "mark" and logged the initial query, and I am nowhere closer to resolution than the day I logged the ticket. I am to sit and write my final exam next week and I am still in the dark. This leaves me to feel as though MANCOSA does not take an interest in their student's mental health and success - evidenced by the fact that this is not an isolated incident but has happened to many others leaving me with the opinion that MANCOSA's assessors as well as student service agents are not performing up to standard and out to make more money from us. The experience at this establishment has left a bitter taste in my mouth and I am reluctant to further my studies with this institution once I complete this qualification and would definitely not recommend that others study here.