Mancosa's accounts department is a hell

I am a second-year student at MANCOSA, and I am writing to express my deep frustration regarding the ongoing difficulties I’ve faced in obtaining my account statement.

Despite multiple requests, I have been continuously redirected without resolution. As a result, my academic results are now being withheld. I have proof that my account has been fully paid.

Attempts to contact the finance department via phone have been unsuccessful. The line places you on hold indefinitely with music playing until the call drops. Since 15 June 2025, I have spent over R400 on airtime, calling every two days at different times, yet I have received no feedback or assistance.

It is extremely disheartening that I only seem to receive help when I escalate my concerns on social media. I am now asking again—please send me my account statement. and release my results

I would appreciate urgent attention to this matter.