SA
Sara A

1 reviews | Active since Apr 2021

15 Apr 2021, 12:58

Mancosaa inefficiency

I registered with mancosa late in March, assessment open in April. Judy de jongh was my prescribed student advisor who I never herd from after she finalized my registration, My issue is what topics are covered for assessment as lectures and content is still ongoing, iv send numerous mails and no support, Iv uploaded topic discussions on the portal and when I recheck, the discussion is non existant, The student advises (via 45 min call) durban tell me that 100% content must be known when content for only 3-4 chapters have been covered to date, how is that possible, this was poasted also in the discussion on mancosa connect and Noww its asif its been removed. We receive no online support, to establish communication with a person is close to impossible or they jus transfere you till some hangs up on u. There is no direct complaiinss place, no one to assist, emails are ignored, called are put on hold then dropped, How are students supposed to know what to do, when, and what does mancosa have services and communication portals and appss for, when non of the queries are accepted by a admin to post, and/otherwise deleted off? This is completely unacceptable of a higher level institition, it's asif the purposely want to fail us, or jus give us content without direction. I cannot even complain bcz that's an email. What are we supposed to do? Who are we to get help from, if ever? After how Manny pleas and emails would we get communication, How many hours are we hold the student services line forr? Unacceptable and mancosa directors need to know this

Frustrated studdent!

0
Replies (2)
SA
Sara A's update15 Apr 2021, 14:58
Reviewer Update
I would also like to retract the abv, as my student advisor Judy was on sick leave, she has returned and assisted me within minutes.
I still would like to comment on the inefficiency of the communication system at mancosa, if it was not for Judy I wouldn't have had any help at all, the any other communication portals in mancosa are a waste

Mancosa
Mancosa's reply15 Apr 2021, 15:03
Official
Dear Student 

Your concern has reference. 

Please note a MANCOSA representative will be in contact with you shortly. 

MANCOSA 
Student Services 

Best regards,