MANCOSA TAKES YOUR FEES AND WILL NOT DELIVER

I formally requested a full refund for my registration in the Honours in Educational Management and Leadership program.

I have encountered significant and persistent issues since attempting to register in 2024, which have severely impacted my ability to pursue my studies with Mancosa.

Issues Encountered: Incomplete PGCE Qualification Statement from UNISA: I experienced initial difficulties due to UNISA incorrectly stating that my PGCE qualification was incomplete, despite all required modules having been successfully finished.

*********** Student Advisor Allocation: Upon contacting Mancosa, I was assigned a student advisor who demonstrated a clear lack of understanding regarding the PGCE qualification and was not based at the Durban branch, making effective communication and resolution challenging.

Failed Online Registration and Lost Documents: My attempts to register online were unsuccessful. When I visited the campus in late 2024 to finalize my registration, my documents were unfortunately lost by the assigned student advisor, leading to the non-finalization of my registration.

Non-Receipt of Learning Materials: Despite being accepted into the program and making full payment for my Honours degree, and being advised by the student advisor that module guides could be collected in December, I have not received any communication regarding the delivery or collection of my learning materials to date.

Inability to Access Student Portal: For a significant portion of this year, I was unable to access the student portal. This complete lack of access meant I could not attempt any coursework.

Missed Assessment Deadlines: Once the portal finally became operational, I discovered that the majority of my assessment due dates had already passed.

The cumulative effect of these administrative inefficiencies and lack of support from Mancosa has caused considerable distress and disruption to my educational journey. I am no longer in a mental state to continue my studies with Mancosa, as the repeated difficulties have made it impossible to complete my qualification with ease or confidence.

Therefore, I formally requested a full refund of the fees paid for the Honours in Educational Management and Leadership qualification. I believe this is a fair resolution given the extent of the issues

I have faced Mancosa's failure to provide the promised educational service and support after paying my fees IN FULL upon registration of the qualification

I DO NOT WANT A DEFERAL FOR FOR NEXT YEAR. I WOULD LIKE MY FULL REFUND.

Do not waste your valuable time and money at this institution!