Mancosa Student Services Is Useless and Rude

I was on the phone with Ashlyn FEUCHT this morning who stated that my registration is not processed and thereafter she rudely cut my call. I called back immediately after that and spoke to the switchboard lady name Belinda, who told me she will put me through then cut my call instantly. I have been trying to log into the mancosa dashboard and my account is not updated, I have not yet received any response from Nondumiso Mafu who is my current student advisor regarding this matter either. If this is not sorted can mancosa refund my money because I have paid my full fees for this module and I have not received any response or any information regarding my registration or my module information. I haven't even received a confirmation letter to say I'm a registered student, mancosa was very quick to ask for payment but they are very slow to take my call and respond to my request, I was supposed to write my KCQ'S on Monday (17th February 2020) but they keep saying the system is being updated and they extending my time but it's now Thursday (20th February 2020) and nothing has been done yet and according to the student advisor Ashlyn Feucht my registration is not processed. I am frustrated with the rude and poor service delivery. This is a private institution and students should not have to beg for simple issues to be sorted out. If mancosa had a ***** and *******ion unit, their administration and student support services would be first on the list!