Mancosa student advisors don't know what customer service is.

An application was captured on the system with *** and the date was the 08/02/2024. The student advisor that was allocated (Philasande) did not communicate, instead we used to call her everyday following. Documents were sent as requested but there is still no feedback. Mancosa is known for exceptional service but the student advisors that are working there dont know what customer service is. This is incompetency on another level. We are calling the call centre and all we are getting is that they will pass on the message and someone will call back to finalise the application, today is the 15th and still nothing. This is unacceptable!!