Mancosa refusal to admit that they had technical fault and blaming me

On the 9th of November 2021 my assignment was due for re-submissions at Mancosa,I tried re-submitting from 23:30 since the cut off time is 23:50 to midnight. However their system kept on giving me problem, I tried submitting a query online for assistance but it kept on giving me problem. I later took a screenshot and knowing that I will be penalized and sent it to my student advisor. She later confirmed by mail that consultant from the student services team did advise her that they there was a technical fault that was being attended to on the day (see below)

From: Nolundi Maqhanqa [mailto:***] Sent: 25 November 2021 08:28 AM To: Eva Chiane Subject: Re: Struggling to submit Dear Mrs Chiane "I do apologize for not getting back to you. However, I did speak to a consultant from the student services team and they advised that there was a technical fault that was being attended to on the day. I have consulted with the student services team again and they have advised that you need to send the same email you sent me on the day so they can escalate it to the relevant department to assist. Kindly log a ticket on freshdesk or email the student services team to follow up, quoting all your ticket numbers if possible".

I followed instructions from my student advisor Nolundi but the events that followed was of me being told that I need to re-register the module. Series of email from different people from Mancosa are adamant that it was my fault despite proof that they had technical fault on the day.

Today another mail came through where I'm told :- Dear Mr/s. Chiane,

Your query refers. Please note all submissions are required to be uploaded on Mancosa Connect.

You are only required to complete the resubmission from on Mancosa Connect and thereafter upload your resubmission on Mancosa Connect.

You will be required to re-register the module.

Thanks

We are ready to answer your queries and address your concerns. Easily get in touch with us via LiveChat on MyMANCOSA. Alternatively, send us your query or concern via http://mancosa.freshdesk.com/support/login and we will call you back!

We all know that education doesn't come cheap at Mancosa, I can not be paying for something that is not my fault.

I humbly request anyone to assist me with this matter please.

Hellopeter please kindly save me from this unfairness from this institution.

Thank you,