Mancosa Refund

I am extremely dissatisfied with how my refund request has been handled. I have been following up on this matter since the beginning of July, yet I keep receiving vague responses without a clear payment date.

I was initially informed that the refund would be paid within 30 working days. We are now on day 29, and the funds have still not reflected in my bank account, despite repeated assurances that the payment has been processed.

This prolonged delay and lack of transparency is unacceptable. I need a clear, written confirmation of the exact date my refund will be paid into my account — not a generic assurance.

I expect this matter to be resolved urgently.