MANCOSA PGCE Programme

I am a PGCE student (distance learning) who started in January 2017. I completed all modules, assignments and exams at the end of 2017. My teaching practical was completed in April 2017 and I personally submitted my portfolio to the Auckland Park branch in Gauteng, as I reside in the North West Province. I have completed my PGCE without failing a single subject, in fact, I passed with 3 distinctions. The school where I am employed urgently requires a statement of results confirming the successful completion of my PGCE. I have been requesting this since May 2018. It is now August and I still do not have a correct Statement of results. My student portal showed only 1 mark for my Teaching Practical, but no final mark, result or comment. I called Student Services, emailed Auckland Park, called Student Services again, emailed Student Services and eventually was issued a Statement of Results showing my marks - all with Pass or Pass with Distinction, yet it states: "Academic Achievement: Incomplete". I have called Student Services numerous times only to be told that they cannot assist me and this could perhaps be an I.T. issue - they also can't tell me who heads up the PGCE for MANCOSA - so I am not able to contact a manager, department head or similar. They suggest I call the Auckland Branch - which I did - only to be told that the person who I need to speak to is on holiday and they don't know when he will be back. No one is standing in for him while he is on holiday. No one can assist me. No managers are currently available to speak to. How can a private higher education institution provide absolutely no support whatsoever? What is a student in this position supposed to do now? This is unprofessional, it is unfair to me as a student and I am highly disappointed with the level of service I have received. It is beyond frustrating to be told that no one can assist me, or tell me what is going on!