MANCOSA - Pathetic Service. No Resolution To Issues

Item: Mancosa
Rating: 1
Author: Llooiesha H

The results tab on my student comms app is not updated with my current subjects. I have logged 4 tickets from 23 October 2022. 3 have been closed without a resolution. One is being processed since 24 October 2022 (No communication to date from this advisor). I’ve been told update the app - my app is updated. Then I’ve been told when results are received the app will update - assignment results are released but the app did not update. Then the biggest joke I was told is that I have not paid my fees and it’s reflecting as unpaid: My fees was paid in full.

Also verbally spoken to 2 service desk advisors but to no avail.

This is ridiculous that they run away from issue on their side. They claim to have a 48 hour turn around time but I’m waiting weeks for a response.

Helpful (0)

Replies (4)

Mancosa's replyOfficial

16 Nov 2022, 06:40

Hi Llooiesha.

Your concern has reference. We appreciate you bringing this issue to our attention.
Please note a MANCOSA representative will be in contact with you.

MANCOSA
Student Services

Mancosa's reply16 Nov 2022, 06:40

Official

Hi Llooiesha.

Your concern has reference. We appreciate you bringing this issue to our attention.
Please note a MANCOSA representative will be in contact with you.

MANCOSA
Student Services

Llooiesha H's updateReviewer Update

16 Nov 2022, 07:28

A representative will contact me and then not revert with a solution and the issue continues. On going issue from October not yet resolved. I’d prefer email communication as I work and may miss a call (as has happened previously) then you throw the ball in my court and say you tried contacting me to resolve the issue but I was not available. You have also posted a comment on Facebook that my app was updated and it was not. You are responding to the above to create an impression for the public.

You need to deal with staff internally as well. There far too many students who do not get the help they need from you.

Llooiesha H's update16 Nov 2022, 07:28

Reviewer Update

Llooiesha H's updateReviewer Update

16 Nov 2022, 15:39

I have been contacted by a very understanding gentleman named Logesh this afternoon - Took the time to listen and help me with my query which is now resolved.

Thank you kindly.

Llooiesha H's update16 Nov 2022, 15:39

Reviewer Update

I have been contacted by a very understanding gentleman named Logesh this afternoon - Took the time to listen and help me with my query which is now resolved.

Thank you kindly.

Mancosa's replyOfficial

16 Nov 2022, 15:56

Hi Llooiesha.

We are happy that everything is now sorted. Thank you for your patience.

MANCOSA
Student Services

Mancosa's reply16 Nov 2022, 15:56

Official

Hi Llooiesha.

We are happy that everything is now sorted. Thank you for your patience.

MANCOSA
Student Services