MANCOSA - Not responding to student payment queries.

I received numerous calls from the Mancosa Student Account in Dec to bring my account up to date and same was settled on the 27th of January in line with the statement that i received from the Student Accounts Administrator. But now that i have made payments and enquiring about my account status, which still shows in progress instead of payment received no one is responding to emails and calls. On Friday i received a call from one of your employees regarding my registrations advising that my account still shows outstanding payment and when i asked her how is that possible she did not have the answers. She placed me on hold to confirm with my account statement with the Student Accounts Administrator which she could not get hold of and promised to call me back with all the information which she has not up until today. I have sent another follow up emails, but no one is responding or attending to my payment issue.

I am very disappointed in the Institution and how they handle student payment queries.